Help & Support

Not only does ArchitecturalDepot.com offer the best selection of architectural products on the web, we also guarantee lower prices than any other online home improvement store. If you find a lower price (including shipping and handling) on the exact same product shippable within 10 business days, we will refund you the difference.

The Details

• The same style, size and color of the item in question must be in stock and available for purchase at the other website after ordering from ArchitecturalDepot.com.
• The other website cannot be an auction site.
• Shipping charges and sales taxes (if any) will be included in determining the price difference.
• Promotion codes or other discounts from the other website will not be included in determining the price difference.
• ArchitecturalDepot.com reserves the right to beat any price and limit quantities.
• Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing.
• "Same" is defined as an item of the same styling, by the same manufacturer. Sorry, no dealers.

IMPORTANT: ArchitecturalDepot.com reserves the right to beat any price and limit quantities. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. "Same" is defined as an item of the same styling, by the same manufacturer. Sorry, no dealers.

We intend to sell quality products at a competitive price and we back our prices with a full price protection guarantee.

If you purchase a product from ArchitecturalDepot.com and see the same item advertised on our site for less, we will gladly refund the difference to an ArchitecturalDepot.com electronic gift card. To take advantage of this feature, simply follow the instructions below:

1. Please have your ArchitecturalDepot.com order number.
2. Contact ArchitecturalDepot.com at 1-888-573-3768.

The Details

• The same style, size and color of the item in question must be in stock and available for purchase from ArchitecturalDepot.com.
• Shipping charges and sales taxes (if any) will be included in determining the price difference.
• Promotion codes or other discounts from ArchitecturalDepot.com's website will not be included in determining the price difference.
• "Same" is defined as an item of the same styling, by the same manufacturer.

Depot Dollars is a rewards program membership available to all ArchitecturalDepot.com customers. As you buy more products on ArchitecturalDepot.com you will receive more Depot Dollars. Depot Dollars can be redeemed at ArchitecturalDepot.com through the normal checkout process.

The Details

• You will earn Depot Dollars with each order you place
• You will earn 5% of your purchase in Depot Dollars. (You will earn $.05 per $1 spent)
• Depot Dollars become available to use after your qualifying order has shipped
• $1 Depot Dollar is equal to $1 towards a purchase

Restrictions

• Depot Dollars are valid for 90 days after purchase.
• Depot Dollars cannot be redeemed on any shipping & handling charges or sales tax.
• Depot Dollars cannot be redeemed for cash.
• Depot Dollars are non-transferable.

Read below to find out how to search or browse through our site.
We offer a deep selection of products from a vast variety of manufacturers, divided into specialty stores with dozens of categories within each store. That's a lot of stuff to sort through, so we created cutting-edge search engines to help you quickly find whatever you want.

Search
The easiest and fastest way to find something in any of our stores is to use the Search located at the top right side of each page.
You can search by the name of the product, or features of the products such as manufacturer, product name, etc.
If you're not sure how to spell something, use a * as a wildcard character. For example, typing in 'Ceiling*' will lead you to Ceiling Medallions, Ceiling Tiles, etc.

Browse
Our site is also a great place to browse. Click on any of the in-store categories listed on the left side of each store's home page. Visit our many specialty and manufacturer stores or explore our new arrivals and on sale pages.

Searching ArchitecturalDepot.com is easy. Here are a few tips to help you best find what you are looking for..

1. If you know the part number you are looking for, simply enter it in below and then click go.
2. You can also search by product description like "ceiling medallion". You can also select to match by exact phrase, at least one word, or All of the words.

We carry a complete line of standard and Made to Order products. Therefore the product's lead time varies from product to product. Each product has it's specified lead time or availability listed on the product page. If you need assistance with getting the products delivered sooner than what is posted online, please give us a call and we would be happy to see what we can do for you.

We automatically compute and display shipping charges whenever you place an item in your shopping cart. If you are already logged in as a customer, a shipping amount will be generated for you. If you do not have an account, simply enter in your city, state, and zip code on the shopping cart page, and a shipping amount will be calculated for you.

We accept multiple forms of payment to fit most needs. Below are the current payment methods we accept:

Credit Cards: We accept most major credit cards (including Visa, MasterCard, Discover, and American Express) both online and over the phone.
PayPal: PayPal allows members to have one Personal account linked to any bank account or credit card for easy payment. For more information, visit: https://www.paypal.com.
AmazonPay: We are proud to partner with Amazon's AmazonPay program. Select AmazonPay during checkout to login with your Amazon account and use your saved Amazon addresses and payment methods.
Affirm: Buy now, pay later with Affirm. Select Affirm as your payment method for decision within seconds.
Checks: Yes, we accept checks. To setup your order for check payment, create your wish cart and save it online. Then contact us by phone so we can assist with processing your order.
Wire Transfers: We accept wire transfers for orders over $1,000. As with check orders, please contact us by phone and we will assist with processing your order.

Payment methods for Canadian customers differ slightly. We accept payments by major credit cards (Visa, MasterCard, Discover, and American Express), PayPal, check, and wire transfer. All funds are billed and credited in United States dollars, not Canadian dollars. We are not responsible for any fees incurred for currency conversion

Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

Every now and then we offer coupons and discounts that will go out to our registered subscribers. With these coupons or discount codes you can apply them to your order in the shopping cart page, or you can enter them when you are in the checkout process. It is that easy.

Shipping restrictions may apply. By placing this order, you are verifying that the shipping address provided is capable of receiving a Ground/Freight shipment. If the carrier cannot deliver to your address due to a closed or inactive shipping address due to COVID-19, the shipment will be returned at the customer’s expense. All returns will follow our standard return policy. Any additional fees that may accrue due to undelivered shipments will be billed to your account.

For freight shipments, you are responsible for being at the delivery site at the time of delivery. Carriers will only make one attempt to contact or deliver. If they cannot deliver on the first attempt, your shipment will be marked as unclaimed and returned at the customer’s expense. All returns will follow our standard return policy. Any additional fees that may accrue due to undelivered shipments will be billed to your account.

Due to COVID-19 regulations, some of our warehouses and operations have encountered delays. This may result in longer than usual lead times depending on the project/item. We are working diligently to ship your order out ASAP!

We are proud to offer shipping to countries outside the United States. These shipments will require special shipping arrangements. Simply complete your order online, and before we ship your order, we will email you a quote with the total shipping amount for your approval. We do not collect any duties or taxes.

Dimensional weight is based on volume (the amount of space a package occupies in relation to its actual weight). If the cubic size of your Ground package measures three cubic feet (5,184 cubic inches) or greater, you will be charged the greater of the dimensional weight or the actual weight.

ArchitecturalDepot.com offers Rush Processing for orders placed before 1PM CST for a small additional fee. Rush orders placed after 1PM CST will be shipped the next business day. ArchitecturalDepot.com will put forth its best efforts, however, we cannot guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.

We offer a select offering of products that qualify for FREE shipping. Items will be clearly marked with either a "Free Shipping" icon or the words "Free Shipping" to identify these items ship free. Free shipping may not qualify for areas outside of the lower 48 states.

We prioritize shipments to be shipped bestway using major parcel shippers like FedEx, UPS, DHL, and USPS. There are occasions where due to the size of the item or the quantity of the items the order will be shipped via freight. Freight methods can be referred to as LTL (Less than Truckload) or Common Carrier and have carriers like FedEx Freight, Old Dominion, Roadway, Yellow, and more. Freight shipments will come to you in a tractor trailer setup and the items are usually pallatized and not boxed.

How do I know if my order is shipping freight?When you add products to your cart, you can enter your zip code to see an estimated shipping and tax charges. Orders that would have a ‘Dimensional Heavy Item’ fee or a ‘Common Carrier’ charge are likely to be shipping freight. Some products that ship for free will not have these charges applied to them, however, if they are ordered in large enough sizes and quantities, they may still ship freight. If you are unsure whether or not your order will ship freight, please give us a call to confirm.

When ordering large items that require LTL (Less than Truckload) or Common Carrier shipments, here are a few tips on what to expect.

Important Information About Your Shipment

• Schedule an Appointment: The first thing that you need to know is that the trucking company will attempt to contact you once your order has reached its destination terminal. On this call, you will have an opportunity to schedule a delivery appointment with the carrier for a time that is convenient for you.
• Have an adult present: An adult 18 years or older must be present to sign for, inspect and receive the item(s).
• Trucks are big: Most Common Carrier deliveries arrive on a 53' truck. They cannot get to properties with dirt roads and must have adequate room to either turn around or exit the property.
• Unloading your products: The driver is not required to and may not help unload the order, please be prepared to unload and inspect your items. Keep in mind that your products may be long and heavy. In extreme cases, they may require a forklift to unload them.
• Check for damages: Once the truck arrives, please make sure all products are accounted for and are intact. If there are any missing or damaged products, please take photos of the damage and mark it on the bill of laden so we can file a claim with the freight company on your behalf. Any missing or damaged products that are not marked on the bill of laden will be unrecoverable without cost.
• Your Responsibility: If you are unable to be reached to schedule a delivery appointment or if you are unable to unload your shipment, you will be responsible for any re-shipment costs, storage fees, lift gate fees, re-consignment fees, or other incurred expenses in connection with your delivery and you will be billed directly through our company.
• Questions?: If you have any questions and/or concerns about anything, our product information and policies can be found on our website.

You may return most items purchased from ArchitecturalDepot.com for partial refund within 30 days from purchase date. All returns are subject to a 20% processing fee and the customer is responsible for the return shipping cost. All returns must accompanied by an RMA or RGA and be in resalable condition and received within 14 business days from authorized return date. You can obtain an RMA or RGA by contacting customer service at 1-888-573-3768 or 1-714-706-4370.

Made to Order Products: We are pleased to offer architectural products that are Made to Order to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.

Made to Order products include, but are not limited to: vinyl shutters, wood shutters, crossheads, columns, pediments, and other Made to Order products. Products that are factory finished are non-returnable. If you have a question of whether or not the item you would like to order is Made to Order, please contact us prior to ordering.

WE CANNOT ACCEPT RETURNS FOR MADE TO ORDER PRODUCTS

Visual Damage Products: Enjoy deeply reduced prices on these beautiful products that may contain a cosmetic impairment such as a slight nick, dent, chip, a repairable break, or have a scratch/peeling on the surface primer. All repairs to damaged products can be made using items used in the installation of the product (glue, putty, filler, sanding, etc.).

The strength, functionality, craftsmanship and integrity of these products are guaranteed.

Our blemished products can be restored to perfect condition using the same caulk, putty, sanding, or touch up paint our customers (even the do-it yourselfer) apply during installation.

To see our full selection of blemished but still beautiful products visit: https://www.architecturaldepot.com/buy-used.html

WE CANNOT ACCEPT RETURNS FOR VISUAL DAMAGE PRODUCTS

Important Information About Your Shipment: Upon receiving your shipment, please inspect the items carefully for damaged or missing items. All shipping claims must be handled within 72 hours of receiving your order. Claims made after 72 hours will not be honored. If you received your order damaged, defective, or an incorrect item please contact our customer service department at 1-888-573-3768 or 1-714-706-4370.

If you have any questions regarding our returns policy, please feel free to contact us at 1-888-573-3768 or 714-706-4370. Thank you, ArchitecturalDepot.com

Notify us by e-mail of your desire to return for REFUND your purchase. We will issue you a return authorization number and email you our return address, (please do not return the item to the original address that it was shipped from). You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to the above return policy. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 20% processing fee, on all merchandise returned. The customer is responsible for the cost to return a shipment. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.

Processing fee's are only charged when an item is no longer needed. We do not charge a processing fee for items damaged in shipping or for items that were received incorrectly.

All retailers can choose to include a processing fee into the price of the item that everyone would pay or they can charge a processing fee for those customers who would like to return an item. We choose to offer the most competetive online price for all shoppers. If you would like to return an item, we are happy to help you with that, but there will be a processing fee to cover bringing these items back into inventory.

Orders can be cancelled for a full refund if:

• The order has not shipped or is not scheduled for pickup
• The order is not for a Made to Order item (non-returnable) item that is in production

You can request a cancellation request by contacting us at 1-888-573-3768 or by viewing the order in your account and clicking on the "Cancel an Order" button.