X Returns & Exchanges

What is your Return Policy?

You may return most items purchased from ArchitecturalDepot.com for partial refund within 30 days from purchase date. All returns are subject to a 20% processing fee and the customer is responsible for the return shipping cost. All returns must accompanied by an RMA or RGA and be in resalable condition and received within 14 business days from authorized return date. You can obtain an RMA or RGA by contacting customer service at 1-888-573-3768 or 1-714-706-4370.

Made to Order Products: We are pleased to offer architectural products that are Made to Order to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.

Made to Order products include, but are not limited to: vinyl shutters, wood shutters, crossheads, columns, pediments, and other Made to Order products. Products that are factory finished are non-returnable. If you have a question of whether or not the item you would like to order is Made to Order, please contact us prior to ordering.


Visual Damage Products: Enjoy deeply reduced prices on these beautiful products that may contain a cosmetic impairment such as a slight nick, dent, chip, a repairable break, or have a scratch/peeling on the surface primer. All repairs to damaged products can be made using items used in the installation of the product (glue, putty, filler, sanding, etc.).

The strength, functionality, craftsmanship and integrity of these products are guaranteed.

Our blemished products can be restored to perfect condition using the same caulk, putty, sanding, or touch up paint our customers (even the do-it yourselfer) apply during installation.

To see our full selection of blemished but still beautiful products visit: https://www.architecturaldepot.com/buy-used.html


Important Information About Your Shipment: Upon receiving your shipment, please inspect the items carefully for damaged or missing items. All shipping claims must be handled within 72 hours of receiving your order. Claims made after 72 hours will not be honored. If you received your order damaged, defective, or an incorrect item please contact our customer service department at 1-888-573-3768 or 1-714-706-4370.

If you have any questions regarding our returns policy, please feel free to contact us at 1-888-573-3768 or 714-706-4370. Thank you, ArchitecturalDepot.com

Return for a refund?

Notify us by e-mail of your desire to return for REFUND your purchase. We will issue you a return authorization number and email you our return address, (please do not return the item to the original address that it was shipped from). You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to the above return policy. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 20% processing fee, on all merchandise returned. The customer is responsible for the cost to return a shipment. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.

Why Do We Charge A Processing Fee?

Processing fee's are only charged when an item is no longer needed. We do not charge a processing fee for items damaged in shipping or for items that were received incorrectly.

All retailers can choose to include a processing fee into the price of the item that everyone would pay or they can charge a processing fee for those customers who would like to return an item. We choose to offer the most competetive online price for all shoppers. If you would like to return an item, we are happy to help you with that, but there will be a processing fee to cover bringing these items back into inventory.

I need to cancel an order?

Orders can be cancelled for a full refund if:

You can request a cancellation request by contacting us at 1-888-573-3768 or by viewing the order in your account and clicking on the "Cancel an Order" button.