You may return most items purchased from ArchitecturalDepot.com for partial refund within 30 days from purchase date. All returns are subject to a 20% restocking fee. All returns must accompanied by an RMA or RGA and be in resalable condition and received within 14 business days from authorized return date. You can obtain an RMA or RGA by contacting customer service at 888-573-3768 or 714-706-4370.
Custom Products: We are pleased to offer architectural products that are custom-manufactured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.
Custom products include, but are not limited to: Custom vinyl shutters, custom wood shutters, custom crossheads, custom columns, custom pediments, and other custom products. Products that are factory finished are non-returnable. If you have a question of whether or not the item you would like to order is custom, please contact us prior to ordering.
WE CANNOT ACCEPT RETURNS FOR CUSTOM PRODUCTS
Visual Damage Products: Enjoy deeply reduced prices on these beautiful products that may contain a minor cosmetic impairment such as a slight nick, dent, chip, or have a scratch/peeling on the surface primer.
The strength, functionality, craftsmanship and integrity of these products are guaranteed.
Our blemished products can be restored to perfect condition using the same caulk, putty, sanding, or touch up paint our customers (even the do-it yourselfer) apply during installation.
To see our full selection of blemished but still beautiful products visit: https://www.architecturaldepot.com/buy-used.html
WE CANNOT ACCEPT RETURNS FOR VISUAL DAMAGE PRODUCTS
Important Information About Your Shipment: Upon receiving your shipment, please inspect the items carefully for damaged or missing items. All shipping claims must be handled within 72 hours of receiving your order. Claims made after 72 hours will not be honored. If you received your order damaged, defective, or an incorrect item please contact our customer service department at 888-573-3768 or 714-706-4370.
If you have any questions regarding our returns policy, please feel free to contact us at 888-573-3768 or 714-706-4370. Thank you, ArchitecturalDepot.com